A high-growth fulfillment provider serving direct-to-consumer brands was missing peak-season SLAs and burning through frontline labor. Investors required operational leadership capable of professionalizing the network ahead of a planned capital raise.
We recruited an operations executive with multi-node fulfillment and automation experience across retail and 3PL environments. The placed leader restructured the network, introduced labor-management standards, and led the operational diligence for the raise.
Explosive DTC growth had outrun the company's ability to operate. Peak-season SLAs were missed, frontline labor churned constantly, and a planned capital raise hinged on proving the network could be run like a professional operation.
Investors were explicit: they needed operational leadership capable of professionalizing the network before, not after, the raise.
We recruited an operations executive with multi-node fulfillment and automation experience spanning both retail and 3PL environments. Finalists were assessed on their ability to install labor-management standards under pressure and to withstand the scrutiny of investor diligence.
The placed COO turned a chaotic peak season into a repeatable operation: 99.2% on-time fulfillment at peak, 22% lower cost per order, and frontline turnover down 30%. Just as important, the operational rigor gave investors the confidence they needed, and the executive personally led operational diligence for the capital raise.
Client company and placed candidate identities are withheld to protect the confidentiality of our retained search engagements.
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